How to Work with Unruly Clients by Matt James
Maintaining client relationships can be a full-time job. A good client rarely needs to be managed – the bad ones do.
Bad clients leave us feeling frustrated and misunderstood. They yell, they bicker, they nit-pick, and they make us question why we’re even in business in the first place. Quite frankly, they suck.
– How do you manage those clients until you can exit gracefully?
– How do you keep from getting a vindictive “one-star review”?
– Is it possible to build trust if you have a bad professional relationship?
In his talk, Matt will go over some rules for dealing with unruly clients as well as advice on how to recover from a hopeless situation.
As always, feel free to get there early to socialize and hear upcoming announcements. Talks will begin at noon with a tour of The Circuit immediately following for anyone interested. Talks will be uploaded to https://